FAQs
Frequently Asked Questions - Your Ultimate Guide to Silver Jewelry Shopping
Welcome to our online silver jewelry store! We understand that you may have questions about our products and services. To provide you with a seamless shopping experience, we've compiled a list of frequently asked questions (FAQs).
1. Are your silver jewelry items genuine?
Absolutely! All our silver jewelry is made from 925 sterling silver, which is a standard for high-quality silver jewelry. Rest assured, you're receiving genuine, top-notch pieces.
2. What does "925 sterling silver" mean?
925 sterling silver contains 92.5% pure silver and 7.5% alloy, typically copper. This combination enhances the durability and strength of the jewelry while maintaining its silver beauty.
3. Do your products tarnish?
Sterling silver jewelry may tarnish over time due to exposure to air and moisture. But regular cleaning and proper care can keep your pieces looking radiant. Check our care guide for tips on maintaining their luster.
4. Are the gemstones in your jewelry authentic?
Yes, we use authentic gemstones in our designs. You can find detailed information about each piece's gemstones in the product descriptions.
5. What sizes do you offer for rings and bracelets?
We provide a range of sizes to cater to different preferences. You can refer to our size chart for guidance when selecting the right size for your rings and bracelets.
6. How do I determine my ring size?
To find your ring size at home, you can use online ring size guide or visit a local jeweler for professional sizing.
7. What is your shipping policy?
We offer various shipping options with details available during the checkout process. Shipping times may vary depending on your location.
8. Do you offer international shipping?
Yes, we ship worldwide, so you can enjoy our products no matter where you are.
9. What is your return and exchange policy?
At our online store, we value your satisfaction and strive to provide a seamless shopping experience. However, in light of the current ongoing disputes and to ensure the integrity of our products, we are implementing a unique return policy exception. You can find more information in shipping and return section.
10. How do I care for and clean my silver jewelry?
We recommend using a soft, lint-free cloth to gently polish your jewelry. Avoid exposing it to chemicals, harsh detergents, and excessive moisture.
11. Do you offer customization or personalized pieces?
Yes, we offer customization options such as engravings and birthstones on select items. Contact our customer support for personalized orders.
12. Can I track my order?
Absolutely, you'll receive tracking information for your order as soon as it's shipped. You can monitor the delivery status online.
13. How can I reach your customer support?
Our dedicated customer support team is ready to assist you. Feel free to contact us through the provided email or phone number on our website.
We hope this FAQ section provides clarity and confidence while shopping with us. If you have any further questions or concerns, please don't hesitate to reach out to our friendly customer support team. Thank you for choosing us for your silver jewelry needs. Happy shopping!